Privacy Policy

Defined Terms

"Qualifyr," "we," "us," or "our" refers to the lead qualification and booking platform. "Service" refers to the Qualifyr platform, including all websites, APIs, and related services. "Professional" refers to a service provider who creates an account to receive bookings through the Service. "Client" refers to an individual who submits a qualification form or makes a booking through a Professional's page. "Stripe" refers to Stripe, Inc., our payment processor. "Personal Data" refers to any information relating to an identified or identifiable individual.

1. Professionals

When you create a Professional account, we collect:

Account Information

Your name, email address, username, and any information you choose to provide in your profile (such as your profile photo, bio, and social media links).

Booking and Client Data

Information submitted through qualification forms, including client names, email addresses, phone numbers, answers to qualification questions, and booking details. This data is stored in your account and used solely to provide the Service.

Subscription and Payment Information

Subscription status, billing details, and payment history are processed by Stripe, our payment processor. We do not store credit card numbers or payment card details on our servers. For details on how Stripe handles your payment data, please review Stripe's Privacy Policy.

Usage Data

We automatically collect certain information when you access or use the Service, including your IP address, browser type, device type, operating system, pages visited, time spent on pages, and other diagnostic data.

2. Clients

When you submit a qualification form or make a booking through a Professional's page, we collect:

• Your name, email address, and phone number
• Answers to qualification questions configured by the Professional
• Booking details, including selected date, time, and service
• Payment information, which is processed directly by Stripe

This information is shared with the relevant Professional to fulfill your booking. For more information on how Professionals handle your data, please review their privacy policies.

3. Visitors

When you visit the Qualifyr website without creating an account, we may collect usage data such as your IP address, browser type, and pages visited. We use cookies and similar tracking technologies to analyze usage patterns and improve the Service. You can instruct your browser to refuse all cookies, though some features may not function properly without them.

4. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process bookings and transactions
• Send booking confirmations, reminders, and updates
• Communicate with you about your account or the Service
• Improve and personalize the Service
• Monitor and analyze usage trends and preferences
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

5. How We Share Your Information

We may share your information with the following third parties:

• Stripe — for payment processing, billing, tax compliance, and fraud prevention. Stripe acts as an independent processor for payment data.
• Supabase — our infrastructure provider for database hosting, authentication, and storage.
• Vercel — our hosting provider for the web application.
• Analytics providers — to help us understand how the Service is used.
• Legal authorities — when required by law, court order, or governmental regulation.

We do not sell your personal information to third parties. For a full list of sub-processors, please contact us at support@qualifyr.app.

6. Legal Bases for Processing

For purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws, we rely on the following legal bases to process your Personal Data:

• Contractual necessity: Processing necessary to fulfill our contractual obligations to you, such as providing the Service and processing bookings.
• Legal compliance: Processing required to comply with our legal obligations, such as anti-money laundering (AML) and know-your-customer (KYC) regulations.
• Legitimate interests: Processing necessary for our legitimate business interests, such as improving the Service, preventing fraud, and ensuring security.
• Consent: Processing based on your explicit consent, where required by law.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. When your account is deleted, we will remove your personal data within a reasonable timeframe, except where retention is required for legal, billing, or analytical purposes.

8. Data Security

We implement industry-standard technical and organizational security measures to protect your personal data, including encryption in transit (TLS) and at rest, access controls, and regular security audits. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

For more details, see our Security page.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — Request a copy of the personal data we hold about you
• Rectification — Request correction of inaccurate or incomplete data
• Erasure — Request deletion of your personal data
• Restriction — Request restriction of processing in certain circumstances
• Portability — Request transfer of your data in a structured, machine-readable format
• Objection — Object to processing based on legitimate interests
• Withdraw consent — Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at support@qualifyr.app.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your jurisdiction. We take appropriate safeguards to ensure that your personal data is treated securely and in accordance with this Privacy Policy.

11. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@qualifyr.app.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Effective date" above. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@qualifyr.app.

14. Jurisdiction-Specific Provisions

Depending on your jurisdiction, additional provisions may apply. Please refer to the relevant section below for details specific to your region.

15. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information is collected, the right to delete, and the right to opt out of the sale of personal information. We do not sell your personal information.