Refund Policy

1. Overview

Qualifyr is committed to fair and transparent billing practices. This Refund Policy outlines the circumstances under which refunds may be issued, how to request a refund, and what to expect during the refund process. Payments are processed by Stripe, our payment processor, but refund eligibility and approval are determined by Qualifyr.

2. Refund Eligibility

You may request a refund for subscription charges within fourteen (14) daysof the billing date. Refund requests submitted after this window will be considered on a case-by-case basis at Qualifyr's sole discretion.

Refunds are generally available for:

• Duplicate or accidental charges
• Service outages that significantly impaired your use of the platform
• Cancellations within the 14-day refund window

3. How to Request a Refund

To request a refund, contact us at support@qualifyr.app with your account email, billing date, and the reason for your request. We will review your request and respond within a reasonable timeframe.

4. Subscription Cancellations

You may cancel your subscription at any time through your account settings or by contacting us. Upon cancellation:

• Your subscription will remain active until the end of the current billing period
• You will not be charged for the next billing period
• No partial refunds are issued for unused portions of a billing period, except within the 14-day refund window described above

5. Processing Time

Approved refunds are processed by Stripe. Processing times vary depending on your payment method and financial institution. Refunds typically appear within 5–10 business days, but may take longer depending on your bank or card issuer.

6. Chargebacks

If you initiate a chargeback with your bank or card issuer instead of requesting a refund through the proper channels, Stripe may charge additional fees. We encourage you to contact us to resolve any billing concerns before initiating a chargeback.

7. Exceptions

Qualifyr reserves the right to deny refund requests that are fraudulent, abusive, or otherwise inconsistent with this policy. Refund eligibility is subject to applicable law and Qualifyr's Terms of Service.

8. Contact Us

For refund-related questions or assistance with billing, please contact us at support@qualifyr.app.